Answer: Yes, 100%. Your account is absolutely secure, and only you have access to it. We store your information on our dedicated Internet server cloud, which uses the latest encryption technology to keep your data safe. Additionally, we continuously back up your data to ensure its protection.
Answer: When you choose our annual payment plan for our services, you'll get a whole year of service, but you'll only be charged for 11 months. This doesn't mean it's a free trial – it's a discount as a thank you for choosing our annual subscription.
Answer: There is no minimum period of membership.
Your chosen membership level will automatically renew at the end of your selected payment period. Don't worry; you can cancel this renewal at any time before your subscription expires.
Your Day Pro membership won't renew automatically.
If you need to manage your payment and subscription details, you can find them in your GM Hub under settings.
If you ever want to upgrade to a higher membership level during your subscription, your account will instantly upgrade, and a new subscription period begins at the new level.
You'll only pay the prorated difference between your current and higher subscription levels during checkout.
Answer: If you ever want to cancel your subscription, just go to your GM Hub settings and click on 'Cancel Subscription' before your current subscription period ends. It's easy and hassle-free.
Answer: If you decide to cancel your subscription, you'll still enjoy your membership benefits until the end of the payment period you initially selected. After that, Genetic Matrix won't charge you for anything more, and your account will switch back to a Starter membership level.
Answer: Your data and charts are safely stored on the Genetic Matrix server cloud, but you'll need to renew your paid membership subscription to access them again.
Answer: You can reach our customer support team by emailing email@example.com.
Answer: To reset your password, go to the login page and click on the 'Forgot Password' or 'Reset Password' link. Follow the instructions to reset your password.
Answer: We accept various payment methods, including credit cards and PayPal. You can choose your preferred option during the checkout process.
Answer: Yes, we have a mobile app with the name 'Genetic Matrix' available for iOS and Android. You can download it from the App Store/Google Play and enjoy our services on your mobile device.
Answer: We do not store your payment details on our website. We use secure payment processors to handle all financial transactions.
Answer: Our Terms of Service outline the rules and guidelines for using this website. You can find them in the 'Privacy, Terms and Conditions' section at the bottom of the page.
Answer: Deleting your Genetic Matrix account and all the data associated with it is a simple process. To do so, simply locate and click on the red colored 'Delete Account' button displaying under Settings option in your Genetic Matrix account. This action will initiate the removal of your account and its associated information from our system. Please keep in mind that this action is irreversible, and once completed, your account and data cannot be recovered. If you have any concerns or questions about this process, please don't hesitate to contact our support team for assistance.
Frequently Asked Questions:
Is my information secure?
Yes, 100% secure. Only you get access to your account. Your information
and continuously backed up using the latest encrypted web technologies on our
What is the minimum period of your membership?
There is no minimum period of membership.
What are the Payment cycle intervals for membership subscription
Your chosen membership level will be renewed automatically at the end
selected payment interval. You can cancel automatic renewal at any time before your
subscription expires. Your Day Pro membership will not renew
Your payment and subscription details are accessible to your GM Hub under
may upgrade to a higher level of membership within the subscription period. Your
upgrade instantly to the higher membership
level, and a new subscription period will begin at the new membership level. You
will pay the
pro-rata difference between the lower and the higher subscription on checkout.
How do I cancel my subscription?
You can cancel your subscription at any time by clicking Cancel
Subscription within settings in your GM Hub before the date that your current subscription period
What will be the status of my GM Account after cancelling my
If you cancel your subscription, your account will continue with its
benefits until the end of the payment period you have chosen. Genetic Matrix will
further payments at the end of this payment period, and your
account will revert to a free membership level.
What will happen to my information and charts if I cancel my
Your information and charts are stored securely on the Genetic Matrix
but will not be accessible until you renew your paid membership subscription.