Frequently Asked Questions:
Is my information secure?
Yes, 100% secure. Only you get access to your account. Your information
and continuously backed up using the latest encrypted web technologies on our
What are the Terms of the discount for yearly services?
For your single payment annual payment for services we have automatically reduced the price by one month of service.
So you will receive 12 months of services but will actually pay for 11 months. This is not an implication that the free month is a free trial.
It is a discount for subscribing to any of our annual services.
What is the minimum period of your membership?
There is no minimum period of membership.
What are the Payment cycle intervals for membership subscription
Your chosen membership level will be renewed automatically at the end
selected payment interval. You can cancel automatic renewal at any time before your
How do I cancel my subscription?
Your Day Pro membership will not renew
Your payment and subscription details are accessible to your GM Hub under
may upgrade to a higher level of membership within the subscription period. Your
upgrade instantly to the higher membership
level, and a new subscription period will begin at the new membership level. You
will pay the
pro-rata difference between the lower and the higher subscription on checkout.
You can cancel your subscription at any time by clicking Cancel
Subscription within settings in your GM Hub before the date that your current subscription period
What will be the status of my GM Account after cancelling my
If you cancel your subscription, your account will continue with its
benefits until the end of the payment period you have chosen. Genetic Matrix will
further payments at the end of this payment period, and your
account will revert to a free membership level.
What will happen to my information and charts if I cancel my
Your information and charts are stored securely on the Genetic Matrix
but will not be accessible until you renew your paid membership subscription.