Frequently Asked Questions:
Is my information secure?
Yes, 100% secure. Only you get access to your account. Your information
is stored
and continuously backed up using the latest encrypted web technologies on our
dedicated Internet
server cloud.
What is the minimum period of your membership?
There is no minimum period of membership.
What are the Payment cycle intervals for membership subscription
fees?
Your chosen membership level will be renewed automatically at the end
of your
selected payment interval. You can cancel automatic renewal at any time before your
chosen
subscription expires.
Your Day Pro membership will not renew
automatically.
Your payment and subscription details are accessible to your GM Hub under
settings.
You
may upgrade to a higher level of membership within the subscription period. Your
account will
upgrade instantly to the higher membership
level, and a new subscription period will begin at the new membership level. You
will pay the
pro-rata difference between the lower and the higher subscription on checkout.
How do I cancel my subscription?
You can cancel your subscription at any time by clicking Cancel
Subscription within settings in your GM Hub before the date that your current subscription period
ends.
What will be the status of my GM Account after cancelling my
subscription?
If you cancel your subscription, your account will continue with its
membership
benefits until the end of the payment period you have chosen. Genetic Matrix will
take no
further payments at the end of this payment period, and your
account will revert to a free membership level.
What will happen to my information and charts if I cancel my
subscription?
Your information and charts are stored securely on the Genetic Matrix
server cloud
but will not be accessible until you renew your paid membership subscription.
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